Junior IT Technician

We have an amazing opportunity to join our busy Gurgaon office as Junior IT Technician. You’ll provide IT support to enable the contact centre environment to run efficiently. You’ll be working alongside an existing team of qualified IT technicians. You will also Identify, develop and implement strategies for improvement of procedure and technology. Life is never boring at Webhelp. Join our busy Gurgaon office and be part of a team of dynamic individuals who work hard and bring fun to work every day. - Prior experience of supporting multiple system and users in a contact centre environment - In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions - Technical troubleshooting of routine hardware and software issues courteously and expeditiously - Clear and concise communication skills to all levels of staff - Planning, organizational, and time management skills - Management of Active Directory User Management/GPO - Management of Security/Patching of the endpoint devices - Management/Troubleshooting of Desktops/Laptops (Windows 10) - Ability to work under pressure and support operational requirements within short timescales - Proven track record in adhering to and supporting change management initiatives - Achieve high quality of service support to the business and other functions - Liaise with IT Help Desk, IT teams and customers to provide resolutions and support - Escalate complex problem to appropriate Team members - Assist Manager with day to day functions of a technical support staff, forming part of an International team - Maintain documentation of technical maintenance procedures carried out - Results focused and committed to high personal standards and a desire to develop via self-study and formal training - Ability to work from a Helpdesk system and work on requests based on priority and severity By choosing Webhelp, you’ll join the passion and experience of 50,000 game-changers from more than 140 locations in 36 countries. In addition to a competitive basic salary, you’ll receive plenty of rewards and benefits - as you’d expect from a people-focused company like ours - with a few happy surprises included too. We invest in our people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, our customers and on our partners’ business. Live for the moments with Webhelp. About Webhelp

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