Call Center Agent

We at Sportstech Brands Holding GmbH, are an e-commerce company in the heart of the capital Berlin. Our brands Sportstech, Bluewheel, Deskfit and Relaxxnow stand for first class fitness equipment and well-being. We currently employ a highly motivated team with more than 300 employees from 35 nations. We all share a passion for innovation.

A high level of self-motivation is vital for us as we work as a global team and support each other in reaching our full potential.

We were recognized for our success by the magazine Focus as growth champion 2024, we rank in the top 50 in the start-up growth scene and named in the FINANCIAL TIMES as one of the fastest growing companies in Germany and Europe in 2021.

We are looking for you as a Call-Center-Agent (M/F/d) / Customer Support (M/F/d) French Speaker**
Your Responsibilities:As a Call Center Agent (M/F/d) you will be the first contact for our French-speaking customers and responsible for ensuring customer satisfaction. As part of our team, many exciting and varied challenges await you.

Amongst other things:
• Answering customer inquiries by phone and in writing
• Providing customers assistance and solutions
• Processing customer concerns via the internal ticket system
• Inquiring about customer satisfaction based on ratings/reviews
• Conflict resolution and prevention of negative reviews
• Close communication with our internal departments

Your Profile:
• Having a Call Center experience is preferable
• Good oral and written ability in French
• Excellent listening and interpersonal skills
• High customer service orientation

What you can expect from us:
• Market-based payment
• Employee discount on our products
• Challenging and creative tasks
• A modern workplace with good transport links

Interested?
If you have any questions, Kate Lechner is available Monday to Friday from 9 a.m. to 5 p.m. (GMT+1) on
+91-XXXXXXXXXX

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