Team Lead- Digital Banking - Delhi Central

AreaLeadership
• Develop and implement area strategies to drive digital adoption in alignment with nationalgoals.
• Set performance targets for the area and ensure alignment with the bank’s digital business.

objectives.
• Lead, mentor, and support area Team Leaders and Digital BankingChampions.

Program Implementation
• Oversee the execution of digital adoption programs and campaigns within thearea.
• Ensure effective resource deployment to maximize customer onboarding and digital product usage.
• Monitor and assess program performance, making necessary adjustments for improvement.

Team Management
• Manage an area team, including Team Leaders and Digital BankingChampions.
• Foster a collaborative and high-performance culture within theteam.
• Provide ongoing training, support, and development opportunities to enhance team skills and capabilities.

Stakeholder Collaboration
• Work closely with internal and external stakeholders to ensure successful implementation of digital adoption strategies.
• Maintain strong relationships with local bank branches, area offices, and the national headquarters of IndianBank
• Represent the area in meetings and conferences, providing updates and insights on area performance.

Performance Tracking
• Track and report on key performance indicators (KPIs) related to digital adoption in thearea.
• Analyze data to identify trends, areas for improvement, and successstories.
• Ensure compliance with regulatory requirements and internalpolicies.

Customer Focus
• Advocate for a customer centric approach in all area digital adoption activities.
• Address customer feedback and issues promptly to enhance service quality.
• Implement innovative solutions to improve the customer experience with digitalproducts.

Innovation and Improvement
• Identify and implement new technologies and processes to enhance digital adoption in thearea.
• Stay updated on industry trends and best practices to keep the areacompetitive.
• Drive continuous improvement initiatives to optimize efficiency andeffectiveness.

Financial Oversight
• Assist in preparing and managing the area budget for digital adoption services.
• Monitor expenditures to ensure alignment with financial goals andconstraints.
• Identify cost saving opportunities without compromising service quality.

Risk Management
• Identify potential risks related to digital adoption and develop mitigation strategies.

India
Delhi
New Delhi Show on map Get directions