System Admin Manager

Job description
Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the job

This role will primarily focus on the ongoing Governance and maintenance of the PeopleXD/Workspace HR, Payroll, Recruitment, Risk, Learn and Talent cloud system. Along with supporting implementations and development of additional functionality, this role is the first point of contact for the business in relation to system access/Workflows, system amendments/changes, all reporting, all system interfaces and system queries.

Your main responsibilities will be:

The PeopleXD and Workspace System Admin Manager is responsible for the timely and accurate system upkeep
• Manage system access, maintain security profiles and resolve access problems.
• Provide first line support and basic training to end users of the PeopleXD System.
• Trouble shooting basic issues and escalating more complex issues as appropriate to line manager.
• Provide customer service, each query being assigned a priority level and aiming to be closed within the agreed deadline.
• Maintaining the People XD system, specifically contributing to both system and data integrity and system upgrades, patching and associated approval, documentation and testing prior to implementation.
• Maintain third party supplier relationships for integrating systems, upgrades, patching and testing.
• Manage all system Interfaces/integrations, scheduling and error reporting and associated error resolution for Railpen, CrewPlan, Teleopti, eOPAS, ACMS and other third party interfacing data.
• Modifying software requirements ensuring consistency is maintained based on changing business needs through own system Design Authority.
• Feed in to ITDA and PMO for impacting systems, data or organisational projects or change programmes.
• Providing system reports within agreed timescales.
• Maintain internal database files and tables and develops custom reports to meet the requirements of the wider business.
• Maintains key system Workforce Management structures to ensure accurate approval workflows both in the system as well as all integrated upstream and downstream systems.
• Performing data imports and exports into the system.
• Manage Re-orgs, Integrity checks and Audits.
• Maintain third party supplier relationships for integrating systems, upgrades, patching and testing.
• Maintain API's, Excel workbooks, workaround system solutions, SFTP's and other associated processes, closely with the HR, Payroll and IT teams.
• Manage all post project outstanding defect resolutions through to implementation, along with managing the roadmap of post project system upgrades and improvements.
• Ensure adherence to SWR & First Group IT policies and governance, including but not limited to GDPR.

As a minimum, you will need to have:
• Previous experience working within either a Payroll, Workforce Management or HR People function, with minimum 1 year experience.
• Experience of working with cloud-based systems, ideally PeopleXD (previously CoreHR) and delivering basic system training.
• Computer literate, including Microsoft applications - Word, SharePoint, Outlook, Office 365 and MS Teams.
• Advanced Excel skills are essential.
• Develops and maintains positive working relationships with others.
• Is a team player and is proactive at sharing ideas and information.
• Accurate, detailed and thorough approach to wok and maintaining accurate records.
• Able to work under pressure, self-motivated and driven to achieve results.
• High customer service ethic who is passionate about meeting the customer and wider business needs.

About the location

South Western Railways HQ is based on the 4th Floor at South Bank Central, a stone's throw from the River Thames and a 10 minute walk from our busiest station, Waterloo. It is local to many well-known attractions, restaurants and retail facilities and is easily accessible by public transport.

Working pattern

Working an average of 37 hours per week over 5 days

Monday to Friday, 09:00-17:00

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:
• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Large range of exclusive retail offers
• Excellent pension scheme

We all belong at SWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

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