Reconciliation Specialist

Job description
What We're All About At Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

How you will contribute:

As a Reconciliation Specialist, you will play a key role in ensuring the accuracy and integrity of our financial operations. Working closely with both our Finance and Operations teams, you'll help manage the reconciliation processes to ensure timely and accurate balancing of financial transactions. Your focus will be on managing payment reconciliations, investigating discrepancies, and collaborating with various internal and external stakeholders to drive improvements and maintain a high level of operational accuracy. Other responsibilities include:
• Daily Reconciliations: Balance the cash book, general ledger, and bank accounts on a daily basis, ensuring all transactions are accurately recorded and reconciled
• Card Transaction Management: Reconcile card transaction reports daily, working with relevant Visa files to ensure proper tracking and settlement of all transactions
• Discrepancy Investigation: Identify and resolve unreconciled entries by conducting root cause investigations, ensuring any discrepancies are promptly addressed
• Chargeback and Claims Monitoring: Track chargebacks and manage untraceable claims receipts, ensuring timely resolution and follow-up
• Process Improvement: Proactively identify opportunities to improve reconciliation processes and implement solutions to enhance efficiency and accuracy
• Stakeholder Collaboration: Build and maintain effective relationships with both internal Finance teams and external partners, ensuring open communication and seamless operational execution
• Customer Service: Deliver high standards of customer service by responding swiftly to requests and inquiries, providing clear and accurate information to external clients
• Operational Excellence: Attend regular team meetings, contributing to discussions on process improvements and participating in the implementation of solutions in problem areas
• Automation and Innovation: Support the development of automated reconciliation processes, leveraging tools and technologies to streamline operations and reduce manual effort
• Startup Environment Adaptability: As a growing bank, you will have the opportunity to shape the role and contribute to a dynamic and evolving environment, bringing your entrepreneurial mindset to drive operational success

The Kroo is growing and we'd love to hear from you if you're interested in joining us on our journey!

Requirements

About You

While not essential, the following experience is highly desirable in our ideal candidate for this position:
• Proven experience in payment reconciliation within a banking or financial services environment, with specific knowledge of working with VISA transaction files
• Experience balancing cash books, general ledgers, and performing bank reconciliations on a daily basis
• Strong analytical skills with the ability to investigate and resolve discrepancies effectively
• Ability to work in a fast-paced startup environment and independently take ownership of your role, driving continuous improvements
• Experience monitoring chargebacks and managing claims receipts is preferred
• Strong communication skills with the ability to build relationships across teams and with external stakeholders
• Proactive problem solver with a focus on process improvement and operational efficiency
• Familiarity with automation tools or experience with systems that support process automation is a plus

By joining Kroo Bank, you will have the opportunity to work in a vibrant and innovative environment, where your contributions will directly impact our growth and success in the market.

About Our Process:

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:
• 30-minute people screen with our talent acquisition specialist via google hangouts
• 1-hour technical interview interview via google hangouts
• 45-minute final interview via google hangouts.

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

Benefits

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:
• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up
• Learning and development: After 1 year of service, you'll have access to £500 from the Kroo Learning Fund to invest in your career development
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Central London
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel
• You get full healthcare for you and your nuclear family via Vitality

Hybrid Working:

At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you won't need to be on-site all the time.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.

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