QA - Us Voice Process: 1 to 5 Yrs Exp (Wfh)

AIMLEAP is Hiring: Call center voice process - Quality Analyst: 1 to 5 Yrs Exp (WFH) Experience: 1 to 5 Years Time: US Shift (6 pm to 3 am IST) Location: Work from Home/Bangalore, India Industry: Call Center/IT/ITES Job Type: Full time Educational Qualification: +2/ Graduation (Not Compulsory) Salary: 2 to 3.5 Lacs INR PA No of positions: 2 Nos Notice Period: Immediate Industry: International BPO, Customer Service, International Call Center, International Voice Process, Customer Care Voice Support, US Voice Process, QA Must Have: Experience in International Voice Process Quality Assurance Your Role: Senior Quality Analyst: Responsible for quality analysis and guideline adherence rating of around 50-100 voice calls in a day. Suggesting process improvements. Responsible for identification and reporting call quality issues. Responsibilities - Must have experience in International Outbound Voice Process QA - Voice Quality analysis experience for US/Canada native speakers. - Energetic organized - strong time management skills. Excellent team player. - Fluent/trained in US English System requirements - PC or Mac is fine (must have high quality audio capabilities) - Strong and reliable Internet connection - Access to a quiet work environment Technical pre-requisites prior to applying! - Hardwired into the internet - Intel i5 CPU (or AMD equivalent) 2.0GHz Quad Core or better - 8GB RAM or above/At least 20GB free disk memory space/Windows 10 or Mac 10.2 and above Salary: ₹200,000.00 - ₹350,000.00 per year Benefits: - Health insurance - Internet reimbursement Schedule: - Monday to Friday - Night shift Supplemental pay types: - Shift allowance Application Question(s): - Do you have experience in International Voice Process Quality Assurance - Please mention your notice period - Please mention your current CTC - Please mention your expected CTC Education: - Bachelor's (preferred) Experience: - total work: 1 year (preferred) Speak with the employer +91 9567304365

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