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Customer Service Administrator

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Place of work Mount Maunganui
Contract type -
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Salary -

Job details

Job description, work day and responsibilities

Reporting to the Office Manager, the Customer Care Administrator is the go-to for all things customer! This newly created role is responsible for managing customer relationships, ensuring high levels of customer satisfaction and driving repeat business. Some key responsibilities include:

RELATIONSHIP: Build and maintain customer relationships; handle inquiries and complaints.
SERVICE COORDINATION: Schedule and coordinate vehicle services, liaising between the customer, insurer and our operations team.
SALES AND REVENUE GENERATION: Upsell services, promote offers, and encourage repeat business.
ADMINISTRATIVE DUTIES: Maintain customer records, process invoices, payments and insurance claims. Assist the Office Manager in all things Admin!
COMMUNICATION: Serve as the main point of contact, ensuring clear communication and documenting interactions.

Company address

New Zealand
Bay of Plenty
Mount Maunganui Show on map Get directions
Company Name: M.E. Consulting
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Offer ID: #889586, Published: 2 months ago, Company registered: 2 months ago

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