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Head - Call Center - BFS (8-15 yrs)

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Place of work Chennai
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

Responsibilities:

- Manage the call center operations for our B2B and B2C products

- Leading a team size of 15+ call center agents and supervisors

- Handling Inbound and/or Outbound functions within the call center, email queries and other daily operations including reporting and MIS pertaining to your clients

- Manage Client and Investor Escalations - work with relevant units - internal and external to resolve issues raised and ensure quality delivered across Call center services

- Reviewing the performance of your Team, Call center agents, identifying training needs and planning

Company address

India
Tamil Nadu
Chennai Show on map Get directions
Company Name: Personaliq
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Offer ID: #687468, Published: 3 months ago, Company registered: 1 year ago

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