Sharechat Jobs Kanpur, BPO / Call Centre Vacancy

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Place of work Kanpur
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

Sharechat Jobs Kanpur

Designation

Customer Support Customer Service

Role

This role entails assisting customers by providing L1 technical troubleshooting and product support in a contact center environment involving Calls, E-mails, and Chats. The associate should be able to gather customer requirements on the products sought, and provide a customized solution to the customer. Sharechat Jobs

Responsibility
• To provide quality customer support and L1 technical troubleshooting services via Calls, E-mails, and Chats
• Answer incoming calls, e-mails, and chats while responding to customer’s queries or issues
• Provide product and service information to customers with focus on First Time Resolution
• Research, identify, and resolve customer complaints using applicable software
• Route calls, email, and chat to appropriate resources
• Follow up with customers where necessary via outbound calls or e-mails, whichever is applicable

IT Customer Support
• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy-related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.

Interested Advertising 8588943515 WhatsApp. Required Any Type Advertising,

Role Non Tech Support – Non Voice

Industry Type BPO / Call Centre

Functional Area Customer Success, Service & Operations

Employment Type Full Time, Permanent

Role Category Non Voice

Free Apply Now.

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Industry Type: Modelling, Finance

Functional Area Sales & Business Development

Employment Type Full Time, Permanent

Role Category Modelling

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Tagged as: Female Model, Model

Company address

India
Uttar Pradesh
Kanpur
Show on map Get directions
Company Name: ShareChat
Offer ID: #397521, Published: 3 months ago, Company registered: 2 years ago

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