Required Customer Service Executive – Panaji Goa

Opportunity to Join Tata Communications, currently hiring Customer Service Executive nearby Panaji Goa for telecom network operations and maintenance department in rotational work shifts. Refer below responsibility and qualifications to submit application at Tata Group.

Post: Customer Service Executive

Employment Type: FTE / Permanent

Department: Telecom Network Operations and Maintenance Job

Location : Panaji Goa

Work Location: Panaji nearby faculty

Shift Timing: Night Shifts / Rotational Shifts

Role Purpose: FTTx Network Designer

Knowledge / Skills : Communication Skills

Job Family Descriptor:

Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Join Tata Group in Panaji Goa.

Responsibilities at Tata job in Panaji:
• Responsible to delivery 100% quality products to customers at all time from Panaji Goa.
• Responsible for designing and planning of FTTx/HFC network as per customer guideline
• Report on rejections and quality
• Communicate with stake holders on the rejections and corrective actions
• Responsible to create case studies for Tech Choice shift.
• Ensure end to end tracking for Goa state sites with clarifications required from end customer.
• Minimize product rework or rejection and maintain zero rejection where possible
• Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO or other GIS tools
• Communicate with Panaji teams for any additional data / clarification required
• Constantly monitor and report on progress of the project to all stakeholders from Panaji office
• Creating and maintaining the structures necessary for GIS data storage;

Qualifications and Experience:
• 1-5 years of experience in Telecom domain.
• Professional/Technical Experience, Basic background and working experience in Telecom/MapInfo/Spatial net/GIS Tools/AutoCAD
• Should have good analytical / problem solving skills
• Diploma / bachelor’s in engineering – Electronics or Electronics & Communications (Preferred)
• Good Hands on Experience on MapInfo Tool/AutoCad
• Advanced working knowledge on MS-Office applications & Technical systems
• Planning Designing of Telecom Passive network for FTTx / HFC technology
• Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
• Good understanding of OSP construction activities
• Candidate should be local or native from Panaji Goa.
• Understand design aspects for fiber rollout proven experience in people management & change management.
• Strong GIS skills with two or more GIS packages
• Excellent verbal / written communication skills
• Good writing skills – for documentation, training, processes
• Design optical fibre cable to commercial and residential premises, multi-dwelling units.

Job Segment: Network, Telecom job, Telecommunications, Operations Manager, Technology, Operations, Customer Service Jobs in Panaji

Apply: To direct apply Tata Communication Careers visit official career page of Tata Communications

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