Advisor, HR Helpdesk The Advisor, HR Helpdesk assists employees who need guidance on human resources processes and policies as well as rewards programs. Under close supervision, this job assists with inquiries, helps identify recurring problems and resolves issues with transparency, answering employees' questions (e.g. employment issues and contracts, benefits programs, internal management). The job is the primary point of contact for employees regarding benefit programs, HRIS support, payroll and compensation inquires, HR portal navigation, and other human resources policy inquires as needed. This job is responsible for providing policy and plan information to employees in a timely, courteous, and professional manner. The advisor liaises with more senior advisors and Centers of Expertise (COE) resources to resolve inquiries that require escalation. This job requires superior client service skills, close attention to detail, excellent communication, strong interpersonal skills, teamwork, and knowledge of HR and benefit programs. Key Responsibilities and Duties • Supports the research of employment issues related to hiring, termination, contracts, retirement and other HR related operations. • Documents and shares all suggestions that may improve individual/team performance; including ideas regarding automated tools or procedural policies. • Organizes personnel records pertaining to benefits, compensation, leaves of absence, and retirement. • Supports the preparation of processes for statistical reporting and reviews data and reports for compensation and benefit program implementation and administration. • Assists employees on any HR related issues and responds with transparency and accuracy. • Works with upper level employees to communicate with human resource outsourcing vendors while discussing with upper level employees on strategic planning initiatives. • Follows all standard operating procedures (SOPs) and adhere to all organizational and department specific policies, procedures and service level agreements (SLAs). • Uses procedures, policies, and knowledge management system to provide accurate and detailed information to employees regarding benefit programs, HRIS support, payroll and compensation inquires, HR portal navigation assistance, and other human resources policy inquires. • Documents all interactions with employees, more senior advisors, COEs, and 3rd party vendors including topic of inquiry, summary of issue/problem and resolution in the case management system. • Researches and escalates complex issues not closed at point of inquiry to more senior advisors, COEs, and/or 3rd party vendors to obtain resolution and follow-up with the employee. Educational Requirements • University (Degree) Preferred Work Experience • No Experience Required Physical Requirements • Physical Requirements: Sedentary Work Career Level 5IC Related Skills Analytical Skills, Business Process Improvement, Business Process Understanding, Communication, Continuous Improvement Mindset, Data Analysis, Data Management, Detail Oriented, HR Operational Processes, HR Policy Implementation, Prioritizes Effectively, Problem Solving _____________________________________________________________________________________________________ Company Overview TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity. We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, ****** orientation, gender identity, or any other protected status. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email:
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