HOTEL GENERAL MANAGER

Job highlights
Identified by Google from the original job post
Qualifications
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill, and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
4-year college degree, 2-year hospitality degree, or equivalent education and experience
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver’s License with acceptable driving record
Strong math skills required
Proficient computer skills and experience in MS Office and other commonly used computer software
Ability to communicate in a professional business setting both verbally and in writing
Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public
Ability to be punctual and work within a flexible work schedule which may include travel and schedule outside the normal business hours
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Ability to work in an open environment with frequent interruptions and guest interaction
Ability to walk, stoop, climb, and stand for long periods of time
Ability to lift and carry 15-20 pounds regularly and up to 50 pounds occasionally
ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
The noise level in the work environment is usually moderate
Responsibilities
Performs duties to effectively operate the property in accordance with Town Pump and brand operational standards, acts as company representative in the community, and is responsible for property budget cost control
Model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”
Interact with guests, co-workers, and upper management in a courteous, professional manner
Must maintain a high degree of pride in job performance
Maintain a business professional image while representing the Company
Complete all required company and brand-specific training and/or certifications in a timely manner
Model and supervise staff’s guest service and hospitality practices
Complete the daily GM checklist
Including but not limited to verifying staff schedules, and time and approving payroll, managing purchase orders for cost control to meet budgets, monitoring video, responding to guest reviews/complaints, managing daily rates for revenue, etc
Responsible for recruitment, hiring, onboarding, training, documentation, performance management, conflict resolution, discipline, and termination of team members as required
Oversee department operations to ensure compliance with Town Pump and brand standard operation expectations for guest experience, property and room cleanliness, condition, maintenance, inventory control, secure master and room keys, cost control, schedules, cash control, etc
Responsible for ensuring property is up to par through regular inspections and reporting all known issues with services, equipment, and property; ensuring work orders are in place
Implement property marketing and direct sales plan
Sells the property to companies, groups, and organizations as well as overseeing actual bookings and planning of meetings, set-up, and follow through with groups in-house
Prepare budgets and forecasts, and work with revenue managers to achieve hotel financial objectives
Meet KPI (Key Performance Indicators) as set by Hotel Operations
Demonstrate and communicate to all staff an understanding of profitability
Hold monthly staff meetings to cover safety, employee training, and pertinent hotel news
Practice safe working conditions under Occupational Safety and Health Administration guidelines including Bloodborne Pathogens
Must have first-hand knowledge of the property and how it operates
Maintain familiarity with all emergency procedures concerning accidents, fire, bomb threats, and illness of guests
Assumes responsibility in any department where a heavy workload exists
Maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions; and extreme cold (non-weather)
Ability to operate a motor vehicle in all types of weather and road conditions
Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development)
Job description
SUMMARY:

Performs duties to effectively operate the property in accordance with Town Pump and brand operational standards, acts as company representative in the community, and is responsible for property budget cost control. Model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Interact with guests, co-workers, and upper management in a courteous, professional manner. Must maintain a high degree of pride in job performance.
• Maintain a business professional image while representing the Company.
• Complete all required company and brand-specific training and/or certifications in a timely manner.
• Model and supervise staff’s guest service and hospitality practices.
• Complete the daily GM checklist. Including but not limited to verifying staff schedules, and time and approving payroll, managing purchase orders for cost control to meet budgets, monitoring video, responding to guest reviews/complaints, managing daily rates for revenue, etc.
• Responsible for recruitment, hiring, onboarding, training, documentation, performance management, conflict resolution, discipline, and termination of team members as required.
• Oversee department operations to ensure compliance with Town Pump and brand standard operation expectations for guest experience, property and room cleanliness, condition, maintenance, inventory control, secure master and room keys, cost control, schedules, cash control, etc.
• Responsible for ensuring property is up to par through regular inspections and reporting all known issues with services, equipment, and property; ensuring work orders are in place.
• Implement property marketing and direct sales plan. Sells the property to companies, groups, and organizations as well as overseeing actual bookings and planning of meetings, set-up, and follow through with groups in-house.
• Prepare budgets and forecasts, and work with revenue managers to achieve hotel financial objectives.
• Meet KPI (Key Performance Indicators) as set by Hotel Operations. Demonstrate and communicate to all staff an understanding of profitability.
• Hold monthly staff meetings to cover safety, employee training, and pertinent hotel news.
• Practice safe working conditions under Occupational Safety and Health Administration guidelines including Bloodborne Pathogens.
• Must have first-hand knowledge of the property and how it operates.
• Maintain familiarity with all emergency procedures concerning accidents, fire, bomb threats, and illness of guests.
• Assumes responsibility in any department where a heavy workload exists.
• Maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE:
• 4-year college degree, 2-year hospitality degree, or equivalent education and experience.
• Experience in management capacity in hospitality preferred.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid Driver’s License with acceptable driving record.

OTHER SKILLS and ABILITIES:
• Knowledge of basic GAAP Accounting and Finance principles preferred.
• Experience in cash and credit card handling preferred.
• Strong math skills required.
• Proficient computer skills and experience in MS Office and other commonly used computer software.
• Ability to communicate in a professional business setting both verbally and in writing.
• Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
• Ability to be punctual and work within a flexible work schedule which may include travel and schedule outside the normal business hours.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Ability to work in an open environment with frequent interruptions and guest interaction.
• Ability to walk, stoop, climb, and stand for long periods of time.
• Ability to lift and carry 15-20 pounds regularly and up to 50 pounds occasionally.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions; and extreme cold (non-weather).
• Ability to operate a motor vehicle in all types of weather and road conditions.
• The noise level in the work environment is usually moderate.

This position has an initial 365-day (1 year) probationary period.

Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development).

United States
Montana
Butte Show on map Get directions