HOST/HOSTESS PT

Job highlights
Identified by Google from the original job post
Qualifications
3+ months to one full year of employment in a related position with this Company or other organizations
High school or equivalent Experience
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must be able to exercise confidentiality and discretion
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required
Benefits
$20.32 - $20.32 Hourly
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility
We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Education Assistance
Employee Rates at all of Springboard Hospitality’s 35+ Hotels
Monthly Cell Phone Stipend
Hotel Level Executive Bonus Program
Retention Bonuses
Lead Share Program
Associate of the Month/Quarter & Company-wide Associate of the Year Programs
Associate Referral Bonus Program
Responsibilities
Greeting and escorting guests to tables in the restaurant, maintaining accurate reservations systems and supervising all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction
Reports to F&B Manager/ Events Manager
Supports F&B department
Maintain proper set-up of the dining room, conduct daily roll call meetings with the service staff and supervise all service personnel in the absence of the outlet manager to maintain OLS service standards and guest satisfaction
Meet and greet guests as they arrive, offer choice of seating, then ****** them to their table and present menu
Visit tables and engage guests in pleasant, friendly conversation reconfirming with the guest that the food, beverage and service is to their satisfaction
Communicate any guest requests to the appropriate service staff and follow up to ensure guest satisfaction
Read, maintain and make daily entries in the log book to coordinate communication between shifts and management
Receive, record and make any necessary arrangements for outlet reservations and special functions scheduled in the outlet
Maintain an accurate reservation system ensuring that all reservations are complete with the name of the party, telephone number, address and any special billing arrangements
Provide administrative support for the outlet manager, such as maintaining personnel files, filing menus, and depositing guest checks with the finance department
Assist with food and beverage service, as required
Carry coffee pots and beverages throughout the room, refilling guests’ cups and glasses as requested
Know and use "Suggestive Selling" techniques
Perform special projects and other responsibilities as assigned
Report any unusual occurrences and/or request to Supervisor
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook
Demonstrate a working knowledge of all company safety and security procedures
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues
Job description
Job Details

Job Location

Hotel Erwin - VENICE, CA

Salary Range

$20.32 - $20.32 Hourly

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

https://www.springboardhospitality.com/

Primary Mission

Greeting and escorting guests to tables in the restaurant, maintaining accurate reservations systems and supervising all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

SCOPE OF WORK + TEAM
• Reports to F&B Manager/ Events Manager
• Supports F&B department

Responsibilities
• Maintain proper set-up of the dining room, conduct daily roll call meetings with the service staff and supervise all service personnel in the absence of the outlet manager to maintain OLS service standards and guest satisfaction.
• Meet and greet guests as they arrive, offer choice of seating, then ****** them to their table and present menu. Visit tables and engage guests in pleasant, friendly conversation reconfirming with the guest that the food, beverage and service is to their satisfaction. Communicate any guest requests to the appropriate service staff and follow up to ensure guest satisfaction.
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management
• Receive, record and make any necessary arrangements for outlet reservations and special functions scheduled in the outlet. Maintain an accurate reservation system ensuring that all reservations are complete with the name of the party, telephone number, address and any special billing arrangements.
• Provide administrative support for the outlet manager, such as maintaining personnel files, filing menus, and depositing guest checks with the finance department.
• Assist with food and beverage service, as required. Carry coffee pots and beverages throughout the room, refilling guests’ cups and glasses as requested.
• Know and use "Suggestive Selling" techniques
• Perform special projects and other responsibilities as assigned.

Qualifications

EXPERIENCE:
• Prior Experience:
• 3+ months to one full year of employment in a related position with this Company or other organizations.
• IT Expertise:
• Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• Education:
• High school or equivalent Experience
• Subject Expertise:
• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to Supervisor.
• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
• Must be service oriented with excellent customer service and sales skills
• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
• Must be energetic and outgoing
• Must possess excellent interpersonal and organizational skills
• Must be able to follow directions with attention to detail, speed and accuracy
• Must be a team player with the ability to work under minimal supervision
• Must be able to multi-task in a fast-paced work environment
• Must be able to understand and work with basic financial information and solve basic arithmetic problems
• Must be able to type 45 wpm and have the ability to input data and access information on the computer
• Must have proficient working knowledge of Microsoft Office, Opera; preferred.
• Must be able to exercise confidentiality and discretion.

Other Expectations
• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits
• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position
• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values
• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, *** (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, ****** orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

United States
California
Los Angeles Show on map Get directions