Host/ess

Job highlights
Identified by Google from the original job post
Qualifications
Education/Formal Training
High School diploma or equivalent
Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
Must have general knowledge of basic customer service skills, restaurant operations, and food service principles
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes
Must be able to lift and carry trays and bus tubs weighing up to 10lbs
Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves
Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions
Benefits
Many of the benefits begin the first of the month following or coinciding with date of hire
Two (2) medical plan options
Dental
Vision
Life Insurance
Accidental Death & Dismemberment (AD&D)
Short Term Disability (STD)
Long Term Disability (LTD)
Critical Illness
Vacation
Ten (10) Holidays
Adoption Assistance
Educational Assistance
Hotel Room and Restaurant Discounts
401(k) with a company match (after 60 days)
BENEFITS VERGAGE (FT)
Many of the benefits begin the first of the month following or coinciding with date of hire
Two (2) medical plan options
Dental
Vision
Life Insurance
Accidental Death & Dismemberment (AD&D)
Short Term Disability (STD)
Long Term Disability (LTD)
Critical Illness
Vacation
Ten (10) Holidays
Adoption Assistance
Educational Assistance
Hotel Room and Restaurant Discounts
401(k) with a company match (after 60 days)
Responsibilities
Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service
Receives and accurately processes payment for restaurant charges
Meets arriving customers as they enter restaurant with cordial greeting
Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests
Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention
Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management
Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant
Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment
Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature
Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues
Takes written notes in order to report comments to management
Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift
Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies
Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department
Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties
Checks the proper set-up of tables and seating prior to opening
Immediately reports in writing any maintenance or housekeeping discrepancies to management
Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
Standing and walking during entire shift, including carrying, lifting and bending
Job description
Why us?

HELLO BETTY Bethesda is anchored at Pike and Rose for the Summer season on the Terrace. Literally, it’s a Boat Bar!!

At Sage Restaurant Concepts, we impact lives through hospitality. Our vision is to be a restaurant company with a soul. We consistently craft exceptional experiences that forge a bond with guests, enrich our community, and empower our people.

The 3000-square foot North Bethesda restaurant is located on the 3rd floor of the Canopy by Hilton Hotel ( 940 Rose Avenue, Bethesda ) boasting 138 seats including a 14-seat private dining room and the patio’s 40-foot Delta Deadrise boat bar has 23 seats.

BENEFITS VERGAGE (FT)

Many of the benefits begin the first of the month following or coinciding with date of hire. Benefits consist of the following:
• Two (2) medical plan options
• Dental
• Vision
• Life Insurance
• Accidental Death & Dismemberment (AD&D)
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Critical Illness
• Vacation
• Ten (10) Holidays
• Adoption Assistance
• Educational Assistance
• Hotel Room and Restaurant Discounts
• 401(k) with a company match (after 60 days)

Job Overview

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Responsibilities
• Meets arriving customers as they enter restaurant with cordial greeting.
• Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
• Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
• Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
• Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
• Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
• Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
• Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
• Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
• Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
• Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
• Checks the proper set-up of tables and seating prior to opening.
• Immediately reports in writing any maintenance or housekeeping discrepancies to management.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.

Knowledge/Skills
• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
• Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
• Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
• Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Environment

Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.

Benefits

HELLO BETTY Bethesda is anchored at Pike and Rose for the Summer season on the Terrace. Literally, it’s a Boat Bar!!

At Sage Restaurant Concepts, we impact lives through hospitality. Our vision is to be a restaurant company with a soul. We consistently craft exceptional experiences that forge a bond with guests, enrich our community, and empower our people.

The 3000-square foot North Bethesda restaurant is located on the 3rd floor of the Canopy by Hilton Hotel ( 940 Rose Avenue, Bethesda ) boasting 138 seats including a 14-seat private dining room and the patio’s 40-foot Delta Deadrise boat bar has 23 seats.

BENEFITS VERGAGE (FT)

Many of the benefits begin the first of the month following or coinciding with date of hire. Benefits consist of the following:
• Two (2) medical plan options
• Dental
• Vision
• Life Insurance
• Accidental Death & Dismemberment (AD&D)
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Critical Illness
• Vacation
• Ten (10) Holidays
• Adoption Assistance
• Educational Assistance
• Hotel Room and Restaurant Discounts
• 401(k) with a company match (after 60 days)

ID: 2024-24728

Position Type: Regular Full-Time

Property : Canopy Bethesda

Outlet: Hello Betty Bethesda

Category: Restaurant Operations

Tipped Position: No

Address : 940 Rose Ave

City : North Bethesda

State : Maryland

EOE Protected Veterans/Disability

United States
Maryland
North Bethesda Show on map Get directions