Helpdesk Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Helpdesk Executive

Property and Asset Management

What this job involves

You will be responsible for MIS Cum Helpdesk responsibilities. You would be managing the following:
Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
Ensure specific processes/manuals is followed.
Visitor admission is properly authorized.
Assisting with special needs for visitors with disabilities.
Ensuring basic cleanliness of lobby, lifts and public area.
Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
Client safety and security protocols are followed.
Giving daily handover of tasks completed and pending.
Ensuring all devices are operational and placed at the desk.
Regular checking/monitoring of emails addressed to reception and prompt reply of all email.
Coordinating with HK for proper cleaning and maintenance of lobby.
Guiding Visitors, Clients or employees to correct floor.
Being aware of all emergencies exists in the floor and guiding the team members during emergency.
Having up to date knowledge of all Floors.
Making and sharing of Daily report to Manager.
Greet guest and colleagues with a smile and maintain a friendly facial expression.
Answering the calls within 3 rings.
Contribute to the Monthly Management Report.
Participate in Emergency Evacuation procedures including crisis management.
Develop the necessary policies and procedures required for all functions within the scope of Reception.
To act as a backup in case of emergency / requirement.
Responsible for ensuring availability of magazines/ brochures and (Client) directory signage.
Coordinate for flower arrangements etc.
Coordinate with Facility team for event.
Handling the tasks pertaining to Front desk executive.
Maintaining Residences, Vendors Data Base (Manually & in PC).
Maintaining Registers Such as Helpdesk Complaints, Attendance, Banquet Hall Booking, Cheque Handover, Shift handover n Take over.
Receiving Complaints Source is from RT (Radio Transmitter), Duty Cellular Phone, Intercom, E-mail & IH Residence Mobile APP.
Preparing Daily Call log Summary to analyse the short come of the System and then implementing.
Systematic Approach to resolve the Complaints.
Preparing Daily MIS report & Daily Report i.e. (Daily Call logs, Pending Complaints. Technical Water Meter Reading) and Water Consumption Report.
Maintaining & Filling all the necessary required documents and records.
Maintaining and updating records of the team members present at site.
Taking Care of Day-to-Day Activity.
Making Daily, Weekly &Monthly Reports and Forwarding to site Engineers and Property Manager.
Working on Concept Connect Plus live Software, which is used for Call logging on the Site.
Work within a busy office environment, and support office teams in order to ensure the smooth running of day-to-day activities.
Maintaining service requests records, daily Excel Complaint tracker.
Feedback from customers and maintaining closure reports.
Issuing servant toilet keys, letterbox keys and car stickers to customers and maintaining records of the same.
Handling Cash & Maintaining Tickets / Coupons for Events & festivals.
Responsible for proper scrutiny and recordings of the complaints received from customers.
Main target Customer satisfaction.
Identify and collate information on all purchases of services and goods undertaken by the team.
Gather information of all existing purchase vendors / suppliers. Consolidate and manage the database.
Review all LOI / contracts, which expire for existing services and ensure adequate documentation for new contractual period.
Monitoring and reporting spend on various services / goods.
Provides liaison between vendors, contractors and client team
Tracking any change in terms of supplies and updating the vendor contracts and database.
Maintain a consolidated database for every product and service managed.
Working with management, maintain emergency numbers lists, vendor number lists, and personnel lists.
Vendor Account reconciliation & Balance confirmations
Co-ordinate for procurement of all consumables, materials and spares, as required.

Client:
You will be working on SP Joyville, which is a Residential Property (Hinjewadi – Pune).

Site dynamics:
Work Schedule and other details: Site team: Operations / The Client

Reporting:
You would be accountable to the Snagging & De-snagging of the units.

Sound like you? Here is what we’re looking for:
Being Analytical and Meticulous
Paying attention to detail and having excellent problem-solving skills is essential. Teamwork and management skills are added advantages. You must have the capacity to multitask efficiently with excellent communication skills (written and oral)

Qualifications
You will have a bachelor’s Degree in any stream OR equivalent, with min 05 years of working experience in Facility Industry /Real Estate/ Hotel or Construction Industry.
Candidates with residential experience will be preferred.
Excellent customer relation skills
Must be a highly motivated self-starting team player with good communication skills

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

India
Maharashtra
Pune Show on map Get directions