Front Office Receptionist

Job highlights
Identified by Google from the original job post
Qualifications
Clients can feel confident that their needs are being efficiently addressed when staff have a solid understanding of insurance carriers like Medicare and the procedures for obtaining necessary authorizations
High school diploma or equivalent
Working knowledge of Microsoft Office
1-2 years customer service experience
Proficient with using computer systems and typing
Responsibilities
Our organization seeks to challenge the perception of radiology and make it a critical part of medical treatment
As a Front Office Associate, you will be expected to respond to calls, manage appointments, and provide top-notch customer service to our patients
The ideal candidate will have a friendly and professional demeanor at all times
You will work full time with different morning shifts
Conveys a polite and positive approach while answering calls, ensuring customer satisfaction
Expertly routes phone calls to the assigned center associate for quick resolution
Provides a communication link between patients and technologists to ensure that all scanner-related information is clearly communicated and understood
Straightening magazines, organizing coffee provisions, and assisting with general office cleaning are crucial tasks when it comes to the upkeep of the front office lobby area
Secures office supplies on a required basis
Maintains a continuous stock of patient information booklets
Recommends the use of digital tools for transmitting images
Conducts confirmation calls and dispenses personalized pre-surgery instructions to patients
Facilitates the delivery of requested paperwork, including reports, billing information, and medical release forms, using fax
Verifies patient's insurance
Obtain insurance approval prior to performing any medical exams to ensure patient coverage
Obtains insurance authorization
In line with relevant regulations and company guidelines, the release of information requests from medical facilities, patients, insurance companies, attorneys, and referring offices are handled by the company
Arranges for suitable transportation, interpretation, and accommodation options for patients in need
Dispatches requests for patient exams to the relevant medical staff
Confirms that the orders received coincide with the relevant exam schedule
Facilitates referrals and ensures that all necessary authorizations are obtained
Schedules walk-in patients
Timely and meticulous handling of image order and CD requests is integral to the delivery of top-quality patient care
Maintains a constantly updated and accurate database on referring physicians, to aid in facilitating communication with them
(5%) Performs other duties as assigned
Job description
Job Summary

RAYUS Radiology seeks a new team member to fill the Front Office Associate role. Our organization seeks to challenge the perception of radiology and make it a critical part of medical treatment. As a Front Office Associate, you will be expected to respond to calls, manage appointments, and provide top-notch customer service to our patients. The ideal candidate will have a friendly and professional demeanor at all times. You will work full time with different morning shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration
• The check-in process for imaging services includes capturing patients’ demographic data and handling payment plans and copays in an effective and timely manner
• Conveys a polite and positive approach while answering calls, ensuring customer satisfaction
• Expertly routes phone calls to the assigned center associate for quick resolution
• Provides a communication link between patients and technologists to ensure that all scanner-related information is clearly communicated and understood
• Straightening magazines, organizing coffee provisions, and assisting with general office cleaning are crucial tasks when it comes to the upkeep of the front office lobby area
• Secures office supplies on a required basis
• Maintains a continuous stock of patient information booklets
• Recommends the use of digital tools for transmitting images
• Conducts confirmation calls and dispenses personalized pre-surgery instructions to patients
• Facilitates the delivery of requested paperwork, including reports, billing information, and medical release forms, using fax

(20%) Insurance
• Verifies patient's insurance
• Obtain insurance approval prior to performing any medical exams to ensure patient coverage
• Obtains insurance authorization
• Clients can feel confident that their needs are being efficiently addressed when staff have a solid understanding of insurance carriers like Medicare and the procedures for obtaining necessary authorizations
• In line with relevant regulations and company guidelines, the release of information requests from medical facilities, patients, insurance companies, attorneys, and referring offices are handled by the company

(20%) Scheduling
• Arranges for suitable transportation, interpretation, and accommodation options for patients in need
• Dispatches requests for patient exams to the relevant medical staff
• Confirms that the orders received coincide with the relevant exam schedule
• Facilitates referrals and ensures that all necessary authorizations are obtained
• Schedules walk-in patients
• Timely and meticulous handling of image order and CD requests is integral to the delivery of top-quality patient care
• Maintains a constantly updated and accurate database on referring physicians, to aid in facilitating communication with them

(5%) Performs other duties as assigned

Requirements

Required:
• High school diploma or equivalent
• Working knowledge of Microsoft Office
• 1-2 years customer service experience
• Proficient with using computer systems and typing

Preferred:
• Previous career in a medical administrative position
• Proper training and continuing education is crucial for medical professionals and staff to stay up-to-date with the constantly evolving medical field
• Insurance knowledge
• Bilingual

RAYUS Radiology's dedication to brilliance in medicine, team, technology, and services enables us to provide the highest level of patient care possible. Our team of experienced professionals work tirelessly to ensure our patients receive the best possible care.

Radiology Services is critical to the health and well-being of individuals, and our team will make it shine even brighter! Join us to get started

RAYUS Radiology remains dedicated to implementing policies that support the interests of Veterans and persons with disabilities, including Equal Opportunity employment.

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United States
Minnesota
Carver Show on map Get directions