Front Desk Medical Receptionist

Job highlights
Identified by Google from the original job post
Qualifications
Effective Communication
Expertise
Physical Capabilities
Trauma-Informed Approach
Strong verbal and written communication skills
Medical Experience a must
Interpersonal skills to create a pleasant experience by being personable and attentive
Organization skills to keep accurate records and find important information quickly
Time management skills to prioritize and complete a wide variety of tasks
The ability to develop a clinical knowledge base and learn core solutions
Patience and listening skills to respond appropriately and interact positively with consumers
Knowledge of electronic health records and scheduling software is a must
Technical Skills: Proficient with Microsoft Word, Excel and Outlook
Excellent organizational, problem-solving, and interpersonal skills
Ability to prioritize and meet multiple deadlines
Physical Capabilities & Work Environment
Ability to walk up and down stairs
Ability to operate a calculator and computer
Current valid driver’s license
Trauma-Informed Behavior
Willingness to learn and maintain the value of a trauma-informed culture
Commit to the maintenance of a therapeutic environment and community that promotes safety, nonviolence, and resilience as the basis for all we do with clients and staff
Knowledge and utilization of trauma-informed practices:
Emotional intelligence
Effective communication
Understanding of the impact of trauma on human development
Use of person-first and strengths-based language
Benefits
Leadership Opportunity
Supportive Environment
We offer comprehensive health, dental, and vision insurance for full-time employees
Life Insurance/AD&D and LTD: We provide full-time employees with a $20,000 life insurance policy through Mutual of Omaha Company at no cost
Additionally, Mutual of Omaha LTD coverage and AD&D insurance offer financial security to our employees and their families
Our partner insurance company offers a range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance, providing additional financial protection to our employees
401(k) Retirement Plan: We offer a 401(k)-savings plan with a generous matching contribution after one year of employment
Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being
Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life's challenges, including stress management, legal and financial concerns, depression, and substance abuse
Responsibilities
Empowerment and Progress
Empowerment Through Planning
Continuous Monitoring and Progress
Documentation Excellence
This position handles all agency incoming calls; and interface with the general community
The Front Desk Medical Receptionist will initiate referrals, create client profiles in the EHR system, and maintain the appointment schedule of agency physicians and clinical staff; particularly regarding initial and follow-up appointments
Communication
Greet clients, visitors, and vendors, and provide direction in a friendly and professional manner
Collect and update patient information, as needed including medical history and insurance
Answer phones, screen, and route all incoming calls as appropriate
Scan incoming documents into EHR system and route to the proper person
Retrieve incoming faxes and distribute to the designated person
Collect all incoming mail for distribution
Stamp all outgoing mail
Fax and upload documents within our EHR software
Organization and time management to manage a variety of tasks effectively
Attention to detail to schedule patients correctly and communicate scheduling
Facilitate internal referrals and verify insurance
Technological skills, update Excel spreadsheet to track data, additional task in word
Interpersonal skills to interact positively with patients who may be upset or stressed
Schedule initial and follow-up appointments with prospective consumers
Contact consumers to ensure they attend scheduled appointments
Clearly and effectively communicate pertinent consumer information to responsible parties
Contact pharmacies as needed
Contact hospital and request consumer medical information as needed
Inform the clinician/assessor at once of any crisis situations
Establish an initial chart/profile re: program enrollment, authorization, and consent
Upload consumer medical information; blood work, prior authorization, medication consents, etc
Input appropriate intake data into the EHR System
Medical Records retrieval and submission to requestor
Job description
Join Our Team as Front Desk Medical Receptionist and help make a difference in the lives of children, youth, and families!

Job Summary

Are you passionate about supporting the healthy development of children, youth, and families for a brighter future?
Look no further! At Northern Children’s Services (Northern), every role in the organization contributes to helping us achieve our mission and vision. We believe that every child and youth has the potential to transform themselves – no matter their background or life situation. We work to “walk the talk” when it comes to our organizational values: Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness.

Why Choose Us? As Front Desk Medical Receptionist, you’ll embark on a fulfilling journey.
• Leadership Opportunity
• Supportive Environment
• Empowerment and Progress
• Effective Communication
• Empowerment Through Planning
• Continuous Monitoring and Progress
• Documentation Excellence
• Networking and Collaboration

Benefits:
• We offer comprehensive health, dental, and vision insurance for full-time employees.
• Life Insurance/AD&D and LTD: We provide full-time employees with a $20,000 life insurance policy through Mutual of Omaha Company at no cost. Additionally, Mutual of Omaha LTD coverage and AD&D insurance offer financial security to our employees and their families.
Our partner insurance company offers a range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance, providing additional financial protection to our employees.
• 401(k) Retirement Plan: We offer a 401(k)-savings plan with a generous matching contribution after one year of employment.
• Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being.
• Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life's challenges, including stress management, legal and financial concerns, depression, and substance abuse.
• Legal Services: Self-funded legal services provide valuable support and resources for various legal matters.

Qualifications You Bring:
• Expertise
• Physical Capabilities
• Trauma-Informed Approach

At Northern Children’s Services, Inc., we value diversity, inclusion, and the well-being of every individual. Join us in our mission to empower children and families, one meaningful interaction at a time. Apply today and be a part of something truly extraordinary!

Northern Children’s Services supports the healthy development of children and youth while stabilizing their families to build stronger communities. Everything we do at Northern Children’s Services is designed to create a better future for our families.
This position handles all agency incoming calls; and interface with the general community. The Front Desk Medical Receptionist will initiate referrals, create client profiles in the EHR system, and maintain the appointment schedule of agency physicians and clinical staff; particularly regarding initial and follow-up appointments.

Essential Functions Include:
• Communication
• Greet clients, visitors, and vendors, and provide direction in a friendly and professional manner.
• Collect and update patient information, as needed including medical history and insurance
• Answer phones, screen, and route all incoming calls as appropriate
• Scan incoming documents into EHR system and route to the proper person
• Retrieve incoming faxes and distribute to the designated person
• Collect all incoming mail for distribution
• Stamp all outgoing mail
• Fax and upload documents within our EHR software
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate scheduling
• Facilitate internal referrals and verify insurance
• Technological skills, update Excel spreadsheet to track data, additional task in word
• Interpersonal skills to interact positively with patients who may be upset or stressed
• Schedule initial and follow-up appointments with prospective consumers.
• Contact consumers to ensure they attend scheduled appointments.
• Clearly and effectively communicate pertinent consumer information to responsible parties.
• Contact pharmacies as needed
• Contact hospital and request consumer medical information as needed
• Inform the clinician/assessor at once of any crisis situations.

Documentation
• Establish an initial chart/profile re: program enrollment, authorization, and consent.
• Upload consumer medical information; blood work, prior authorization, medication consents, etc.
• Input appropriate intake data into the EHR System.
• Medical Records retrieval and submission to requestor

Skill & Qualifications
• Strong verbal and written communication skills
• Medical Experience a must
• Interpersonal skills to create a pleasant experience by being personable and attentive
• Familiarity with medical terminology and procedures is a plus
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a wide variety of tasks
• The ability to develop a clinical knowledge base and learn core solutions
• Patience and listening skills to respond appropriately and interact positively with consumers
• Knowledge of electronic health records and scheduling software is a must.
• Technical Skills: Proficient with Microsoft Word, Excel and Outlook.
• Excellent organizational, problem-solving, and interpersonal skills.
• Ability to prioritize and meet multiple deadlines.
• Bilingual a plus (Spanish)

Education
• Minimum requirement is a high school diploma, an Associate degree preferred.

Physical Capabilities & Work Environment
• Ability to walk up and down stairs.
• Ability to operate a calculator and computer.
• Current valid driver’s license.

Trauma-Informed Behavior
• Willingness to learn and maintain the value of a trauma-informed culture.
• Commit to the maintenance of a therapeutic environment and community that promotes safety, nonviolence, and resilience as the basis for all we do with clients and staff.
• Knowledge and utilization of trauma-informed practices:
• Emotional intelligence
• Effective communication
• Understanding of the impact of trauma on human development
• Use of person-first and strengths-based language

Americans with Disabilities: As with all positions at Northern Children’s Services, Inc. we recognize the importance of accommodations individuals with disabilities. In that, we are committed to every extent possible accommodating disabled individual. We recognize the American With Disabilities Act of 1991 and understand the need to reasonably accommodate employees. All accommodation will be evaluated on a case- by case basis, evaluating the essential functions of the positions.

DISCRIMINATION IS PROHIBITED IN EMPLOYMENT, PROMOTION, ASSIGNMENT OR DISMISSAL, ON THE BASIS OF RACE, RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, and HANDICAP, OR RECEIPT OF SERVICES FOR MENTAL DISABILITY.

United States
Pennsylvania
Philadelphia Show on map Get directions