Customer Support Voice

Job details
Salary
₹3,00,000 - ₹4,00,000 a year
Benefits & Perks
Commuter assistance

Job Type
Full-time

BenefitsPulled from the full job description
Commuter assistance

Full Job Description
Job Description

This position consists of being the first line of contact with clients experiencing technical difficulties with their internet-connected technology. This position is tasked with providing limited technical support for defined issues and gathering/dispatching information for additional defined issues.

Job Title: Customer Support/ Technical Support

Job Location: Bangalore

TASKS
• Connects and communicates with clients using a phone, recommending appropriate solutions based on the client’s description of their issue and their own diagnosis
• Requires excellent verbal and written skills to greet clients and clarify services being rendered
• Probing and discovering clients’ needs and understand client view point
• Provides scope of client issue(s), services to be performed, and any applicable information regarding the client and repair
• Handle complaints and objections effectively should try to resolve the same without escalation
• Maintains high levels of professionalism, courtesy and service throughout all client interactions
• Quickly and accurately performing multi-tasks like talking, listening, documenting information, seeking information and problem solving
• Handling client information with integrity and sensitivity
• Documents all client interactions in a customer relationship management system

Requirements
• Strong written and verbal communication English skills.
• Typing Skills: 30 WPM w/90% accuracy
• Basic understanding of the components of a computer and peripherals
• **Any undergraduate, graduate, post graduate & diploma (Diploma or degree, preferably in either computing or electrical engineering, and/or equivalent industry experience) ***
• Total Experience - 0-2 years of experience. Previous experience in the customer service or call center is preferential

Benefits

Both Side CAB + Incentive

Job Information

Salary

300000 - 400000

Work Experience

Open for Both

City

Bangalore North

State/Province

Karnataka

Country

India

Industry

BPO

Zip/Postal Code

560002

India
Karnataka
Bengaluru Show on map Get directions