Customer Support Specialist
Location: - Sultanpur, New Delhi
Customer Requirements
• Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution.
• Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
• Resolving queries- Working cross-functionally to ensure customer issues are being flagged and adequately addressed
• Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication
• Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience
Must have skills:
• Minimum 1 Year experience in Customer Service.
• Excellent verbal, written, and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer service
• Fresher’s also can apply
Good to have skills-
• Must be a self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Must be able to effectively deal with people at all levels inside and outside of the Company
• Creative ability & writing proficiency
• Ability to multitask and successfully operate in a fast-paced, team environment
Only female candidates can apply.
Interested candidates can apply at
[email protected]
References can also apply
