Customer Service Officer

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MySyara


Customer Service Officer
MySyara • via SimplyHired
23 hours ago
Full–time
No Degree Mentioned
Apply on SimplyHired
Job description
About Us: MySyara is a leading name in automotive service, dedicated to delivering exceptional care and convenience for car owners. We offer a range of services from routine maintenance to complex repairs, all with a commitment to customer satisfaction and quality. Our team is passionate about cars and providing a seamless, hassle-free experience for our clients.

Position Overview: MySyara is seeking a dedicated and enthusiastic Customer Service Agent to join our team. The ideal candidate will excel in communication, possess a strong customer-focused approach, and have a keen interest in the automotive industry. As a Customer Service Agent, you will be the primary point of contact for our customers, responsible for managing inquiries, scheduling appointments, and ensuring that every interaction is handled with professionalism and efficiency.

Key Responsibilities:
• Customer Interaction: Handle incoming calls, emails, and in-person inquiries regarding service appointments, vehicle issues, and general information about MySyara’s offerings.
• Appointment Scheduling: Efficiently coordinate and schedule service appointments, optimizing technician time and resources to minimize customer wait times.
• Service Recommendations: Provide customers with information about available services, suggest additional services as appropriate, and clearly explain service processes and benefits.
• Issue Resolution: Address customer concerns or complaints promptly and professionally, escalating to management when necessary to ensure resolution.
• Record Keeping: Maintain accurate customer records, service histories, and appointment details in our customer management system.
• Follow-Up: Conduct follow-up communications to gauge customer satisfaction, resolve any outstanding issues, and gather feedback on their service experience.
• Team Collaboration: Work closely with service advisors, technicians, and other team members to ensure a smooth and efficient service process.
• Product Knowledge: Stay up-to-date with MySyara’s services, promotions, and automotive industry trends to provide knowledgeable and relevant information to customers.

Qualifications:
• Must be fluent in English.
• Speaking Arabic is a plus.
• Good communication and people skills
• Graduate
• Basic computer skills
• call centre experience is a plus.
• Intermediate skills on excel

Work Environment:
• Fast-paced and customer-centric environment.
• Requires occasional standing or walking.
• Flexibility to work evenings or weekends may be necessary.

Benefits:
• Competitive salary with performance-based incentives.
• Paid time off and holiday pay as per UAE's working days.
• Opportunities for professional development and career advancement.

How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position here.

MySyara is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
• Work from home

Schedule:
• Day shift
• Weekend availability

Supplemental Pay:
• Commission pay
• Performance bonus

Education:
• Diploma (Preferred)

Experience:
• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:
• English (Required)

Work Location: Remote

India
Delhi
Central Delhi Show on map Get directions