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Customer care/bpo/call center - 13k

firdosh

Place of work Hyderabad
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

Job Description

Job Summary

We are Hiring Customer Service Executives/Telecallers/Customer care/Telesales for Matrimony site, Toppr, kolors and MNC companies

Responsibilities and Duties

Answer calls and respond to emails & Chats

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Follow up customer callswhere necessary

Document all callinformation according to standard operating procedures

Complete calllogs

Qualifications and Skills

Language : Must- Hindi & English Optional- Telugu, Kannada & Tamil

Education and Experience

High school diploma or equivalent

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service principles and practices

Knowledge of call center telephony and technology

Min.6 months experience in a call center or customer service environment (Automotive industry knowledge is an added advantage)

Good data entry and typing skills

Benefits

Flat number 303,

Lorven Complex

Behind HP Petrol Bunk
Chaitanyapuri Busstop

Dilsukhnagar

Call us 7o36271428

Company address

India
Telangana
Hyderabad Show on map Get directions
Apply and send CV Recommend to friend
Offer ID: #188858, Published: 5 months ago, Company registered: 2 years ago

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