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An administrative job involves managing the day-to-day tasks of an organization or a particular department. The primary duties include maintaining records, handling correspondence, managing meetings, and providing cleric...
Call Center Head
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Place of work
Mumbai
Contract type
-
Start date
-
Salary
-
Job details
Job description, work day and responsibilities
Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
Acts as an escalation point for resolving the most difficult customer issues.
Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement.
Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
Acts as an escalation point for resolving the most difficult customer issues.
Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement.
Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
Company address
Offer ID: #687870,
Published: 2 months ago,
Company registered: 1 year ago
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