Bpo/call Center

Work from home
Full–time
Customer Service Associate - Virtual Front Desk (Hospitality) Call Center/BPO Location: Althan, Surat Position Type: Full-Time Shift Timings: Rotational Shifts - 7am-3pm, 3pm-11pm, 11pm-7am Days of Work: 6 days a week Salary Range: ₹17,000 to ₹27,000 per month Responsibilities: - Provide remote support to hotel guests by handling check-in and check-out processes. - Respond promptly and professionally to guest inquiries and concerns. - Ensure accurate and up-to-date information is provided regarding hotel services, facilities, and local attractions. - Collaborate with the on-site hotel staff to ensure seamless guest experiences. - Maintain a high level of empathy, patience, and customer service while addressing guest needs. Requirements: - Strong communication skills in English, both written and spoken. - Prior customer service experience is a plus - Ability to handle high-pressure situations and prioritize tasks effectively. - Flexibility to work in rotational shifts. - A passion for delivering exceptional customer experiences. - Basic computer skills and proficiency in using virtual communication tools. Benefits: - Competitive salary within the range of ₹17,000 to ₹27,000 per month. - Opportunity to work remotely and contribute to a global hospitality network. - Comprehensive training and ongoing support to enhance customer service skills. - Exposure to the hospitality industry and guest service operations. - Dynamic and collaborative work environment. Salary: ₹17,000.00 - ₹27,000.00 per month Benefits: - Flexible schedule - Food provided - Paid time off Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay - Shift allowance Ability to commute/relocate: - Surat, Gujarat: Reliably commute or planning to relocate before starting work (preferred) Education: - Higher Secondary(12th Pass) (preferred) Experience: - Work: 1 year (preferred) Language: - English (required) Speak with the employer +91 7016575713

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