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For Kolkata Office. Experienced candidates preferred, Freshers are Welcome. Fluency in English & Hindi is must, Candidates knowing Assamese, Bengali and Manipuri will be preferred.
BPO Operations Manager
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Place of work
Hyderabad
Contract type
-
Start date
-
Salary
-
Job details
Job description, work day and responsibilities
Note: We are exclusively seeking BPO/KPO/ International call center candidates for this position, with relevant experience in the field.
Key Responsibilities:
Oversee call center operations to ensure adherence to quality, efficiency, and productivity standards.
Analyze reports and set operational goals; contribute to the development of long-term strategies.
Maintain effective communication with internal teams and clients, conduct performance reviews, and uphold discipline and process adherence.
Manage the workforce, inspire teams, and ensure the maintenance of high-quality standards.
Play a key role in client interactions and manage internal support department functions.
Report directly to the Director of Operations and manage a diverse team, ranging from executives to operation managers.
Manage the rotational shift timing from evening 5:30 PM to morning 5:30 AM, with cab facility provided.
Requirements:
Proven experience of at least 10 years in progressively responsible roles within a call center environment.
Strong coaching and leadership skills
Bachelor’s degree or equivalent experience
Exceptional leadership and team management skills.
Excellent communication abilities, both verbal and written.
Strong analytical capabilities and attention to detail.
Proficiency in handling and resolving complex operational issues.
Flexibility to manage rotational shift timings effectively.
Key Responsibilities:
Oversee call center operations to ensure adherence to quality, efficiency, and productivity standards.
Analyze reports and set operational goals; contribute to the development of long-term strategies.
Maintain effective communication with internal teams and clients, conduct performance reviews, and uphold discipline and process adherence.
Manage the workforce, inspire teams, and ensure the maintenance of high-quality standards.
Play a key role in client interactions and manage internal support department functions.
Report directly to the Director of Operations and manage a diverse team, ranging from executives to operation managers.
Manage the rotational shift timing from evening 5:30 PM to morning 5:30 AM, with cab facility provided.
Requirements:
Proven experience of at least 10 years in progressively responsible roles within a call center environment.
Strong coaching and leadership skills
Bachelor’s degree or equivalent experience
Exceptional leadership and team management skills.
Excellent communication abilities, both verbal and written.
Strong analytical capabilities and attention to detail.
Proficiency in handling and resolving complex operational issues.
Flexibility to manage rotational shift timings effectively.
Company address
Offer ID: #772693,
Published: 4 months ago,
Company registered: 1 year ago
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