Assistant Front Office Manager

Reports To: Front Office Manager

Responsibilities:

Take charge of the operation of the front office department and primarily reporting to front office manager.Act as the bridge between the front and the back office.Customer Satisfaction with guest feedback, social media review.Showing initiative, problem-solving, staff training and team leading.Welcomes guests and fosters customer loyalty through his/her friendly conduct.Should be able to deliver high quality of relationships with guests throughout their stay.Needs to handle any guest complaints or issues and should provide speedy solutions.Ensure personalized service is offered to each and every guest.Supervises the management of debtors, group and individual quest invoicing and cash/card operations.Have a good understanding of all the systems and standard operating procedures of the front office.Ensure that quests documentation and information is available and up to date.Oversee quest arrivals and departures with the front office executive and duty managers.Ensures the pricing policy and internal audit procedures are duly applied.You need to review the arrival list for all arrivals and VIP’s to check room allocations, amenities and special requests.Prepare monthly and daily revenue report and circulate to all HOD’s.

Essentials: You need to have a well-developed communication and customer relations skills and should be highly organized, result oriented carrying the ability to work well under pressure.

Education: Graduates bachelor degree and/or Diploma in Hospitality Management or other related fields. Computer Knowledge and experience in IDS software along with MS Office Program.

India
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