Administrative Assistant

Job highlights
Identified by Google from the original job post
Qualifications
Previous reservation or hospitality experience required
Excellent phone presence and customer service skills
Proficiency with reservation systems and databases
Outstanding communication, organization, and attention to detail
Ability to multitask and thrive in a fast-paced environment
Passion for delivering above-and-beyond service to guests
Professionalism to represent our luxury brand standards
Proof of eligibility to work in the United States is required
Benefits
Competitive rates
Benefits available -including medical, dental, vision and more
Paid time off
Responsibilities
This role will spend time training as a host in the restaurants and in the Spa, to fully understand what the restaurants, spa and programming are able to offer
Take and input reservations for the hotel's restaurants, bars, banquets, and spa
Field phone and email inquiries from guests and accommodate requests appropriately
Communicate with guests to recommend experiences based on their needs/preferences
Manage reservation systems and seating charts for all outlets to restaurants
Identify and maximize booking opportunities to drive venue revenue
Address and troubleshoot any reservation issues or modifications
Maintain updated availability calendars for all bookable offerings
Provide guests with booking confirmations and pre-arrival information
Assist with greeting and checking in guests upon arrival
Ability to gain comprehensive knowledge of hotel, allowing for complete confidence in answering all questions related to the restaurants, spa and programming
Handle all guest inquiries; special request, menu related questions, itemized receipts, etc
Job description
Why The Global Ambassador
• Competitive rates
• Benefits available -including medical, dental, vision and more
• Paid time off
• Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant innovator, Sam Fox. You can now be a part of The Global Ambassador, a 141-room, luxury hotel, complete with five uniquely inspired dining experiences, an exclusive member's club, and a bespoke fitness and wellness center.From the relaxed cafe and bistro and signature dining experience to the luxurious spa level, our guests, locals and members will be treated to a genuine and unrivaled collection of experiences.Join us in the journey of redefining luxury hospitality at a timeless destination.

What You'll Do
• This role will spend time training as a host in the restaurants and in the Spa, to fully understand what the restaurants, spa and programming are able to offer.
• Take and input reservations for the hotel's restaurants, bars, banquets, and spa.
• Field phone and email inquiries from guests and accommodate requests appropriately.
• Communicate with guests to recommend experiences based on their needs/preferences.
• Manage reservation systems and seating charts for all outlets to restaurants.
• Identify and maximize booking opportunities to drive venue revenue.
• Address and troubleshoot any reservation issues or modifications.
• Maintain updated availability calendars for all bookable offerings.
• Provide guests with booking confirmations and pre-arrival information.
• Assist with greeting and checking in guests upon arrival.
• Ability to gain comprehensive knowledge of hotel, allowing for complete confidence in answering all questions related to the restaurants, spa and programming.
• Handle all guest inquiries; special request, menu related questions, itemized receipts, etc.

Qualifications
• Previous reservation or hospitality experience required
• Excellent phone presence and customer service skills
• Proficiency with reservation systems and databases
• Outstanding communication, organization, and attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Passion for delivering above-and-beyond service to guests
• Professionalism to represent our luxury brand standards

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

United States
Arizona
Phoenix Show on map Get directions